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Certifications

Certified quality is our essential principle

Satisfaction’s Fulfilment

Quality and continuous improvement is our essential element. It is the brilliant commitment that will impact directly with the satisfaction of our clients. A continuous effort is essential to acquire the most efficient organization and the most productive, with the ability to solve situations and to be able to take advantage of the gathered experience.

Altia has obtained the certificate of compliance with the National Security Framework from their information system to provide:

  • Hosting services: colocation, housing, dedicated hosting, virtual hosting.
  • Managed services procedure, administration and maintenance of IT systems (HW infrastructure, operating systems, databases and applications).
  • Data communication and service user support according to the establishment document of the standing category.
  • Information systems: include the application named “Altia Mercurio, la contratación electrónica ®”,  service for the integrated management of the contracting process by electronic means, including the publication of specifications, receipt of offers, management of the opening of offers, management of the award and signing of the contract, in relation to the categorization document on 01/31/2023.

The National Security Framework (ENS), designates the security policy that must be applied in the use of electronic tools. It is established by the required values and requirements for an appropriate protection of the information and it will be implemented to ensure the access, integrity, availability, legitimacy, confidentiality, tracking and data conservation, information and services will be applied in technologic resources.

Altia has obtained the certificate of compliance with the National Security Framework from their information system to support the provision of services: design, development, implementation, integration and maintenance of computer systems.


The National Security Framework (ENS), designates the security policy that must be applied in the use of electronic tools. It is established by the required values and requirements for an appropriate protection of the information and it will be implemented to ensure the access, integrity, availability, legitimacy, confidentiality, tracking and data conservation, information and services will be applied in technologic resources.

Altia is SAP® Certified in Hosting Operations.

This certification from SAP® shows that Altia delivers hosting operations services for SAP® software and technology with high-quality operational standards. Altia hosts solutions for their customers and manage their IT infrastructure.

Altia is SAP® Certified in Cloud and Infrastructure

This certification shows that Altia manages SAP® solutions and services in the cloud with high-quality operational standards, and that provides high-quality services in managing, operating, and monitoring their customers’ IT infrastructure.

Altia is SAP® Certified in SAP HANA® Operations.

As a SAP HANA® Operations partner, Altia offers solutions based on the SAP HANA® platform with high-quality service level agreements. The SAP HANA® Operations certification represents another step ahead in Altia's qualifications roadmap, reinforcing its commitment to offer the best service in SAP® environments.

Altia is certified to UNE-EN ISO 22301:2020 by Applus+.

The activities of the business continuity management system, covered by the certification under the UNE-EN ISO 22301:2020 standard, have the following scope of application:

The business continuity management system of the data centre services (colocation, housing, hosting), installation and operation of managed services, administration and maintenance of information systems (data centre, hardware infrastructure, operating systems, databases and applications), data communication and service user support, hosted on cloud, on-premises or on third-party infrastructures. 

Altia is certified to ISO/IEC 27001:2013 by Applus+.

The implementation activities of the IT Security Management System covered by the certification under the ISO/IEC 27001:2013 Standard comprise the following scope of application:

Information systems supporting business processes in the hosting sector (colocation, housing, dedicated hosting, virtual hosting), operation of managed services, administration and maintenance of information systems (hardware infrastructure, operating systems, databases and applications), data communications and user support for these services pursuant to the Statement of Applicability in force on the date of issue of the certificate.

Altia is certified to ISO/IEC 27017:2021 by Applus+.

The activities of the security control system for cloud services, covered by the certification under the ISO/IEC 27017:2021 standard, have the following scope of application:

The activities of the security control system of information supporting the data centre (colocation, housing, hosting), installation and operation of managed services, administration and maintenance of information systems (data centre, hardware infrastructure, operating systems, databases and applications), data communication and service user support, hosted on cloud, on-premises or on third-party infrastructures, in respect of the statement of applicability v 15 of 01/06/2023.

Altia is certified to UNE-EN ISO/IEC 27018:2020 by Applus+.

The activities of the code of practice system on personally identifiable information (PII), covered by the certification under the UNE-EN ISO/IEC 27018:2020 standard, have the following scope: 

The activities of the security control system of information supporting the data centre (colocation, housing, hosting), installation and operation of managed services, administration and maintenance of information systems (data centre, hardware infrastructure, operating systems, databases and applications), data communication and service user support, hosted on cloud, on-premises or on third-party infrastructures, in respect of the statement of applicability v 15 of 01/06/2023.
 

Altia was certified in the regulation ISO/IEC 20000-1 by DNV.

The activities of the application system of IT service management in the ISO certification 20000 are:

  • Hosting services (colocation, housing, dedicated hosting , virtual hosting).
  • Exportation Managed Services, IT systems of administration and maintenance (hardware infrastructure, operating systems, databases and applications).
  • Data Communication services.
  • Support services.

Altia was certified on the regulation ISO 14001 by DNV.

The applied field certification ISO 14001 is:

  • Hosting services (colocation, housing, dedicated hosting, virtual hosting) and IT outsourcing systems.
  • Supply services, administration and maintenance of IT systems (hardware infrastructure, operating systems, databases and applications).

Altia was certified on the regulation ISO 9001 by DNV.

The applied field certification ISO 9001 is:

  • Design, development, deployment, integration and maintenance of IT Systems.
  • Support services and management information systems.
  • Consultancy and training related to IT Systems.
  • Technical support services.
  • IT licenses management.
  • Hosting services (Colocation, housing, dedicated hosting, virtual hosting) and outsourcing IT Systems.
  • Provision and maintenance of IT systems (HW infrastructure, operating systems, databases and applications).

Altia has accredited the adequacy of its integrated quality management system and its production processes to the CMMI Development model at maturity level 3. The scope of the assessment covers development and maintenance projects of software systems and products. Maturity level 3 includes the following areas:

  • Process management.
  • Project management.
  • Engineering.
  • Support.

MERCURIO, the Altia’s e-Procurement and e-Tendering platform, has been found COMPLIANT in the compliance audit regarding the Spanish Royal Decree RD 4/2010 on the National Interoperability Scheme, as well as the Technical Standards that develop it.

These regulations include a number of conditions to facilitate the organisational, semantic and technical interoperability necessary to enable the cooperation of public administrations in the provision of digital administration services, in order to jointly structure a legal framework, cooperation and services.